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Noticeboard

Easter Opening:

We are open as normal on Good Friday and Easter Monday 8:00 - 18:30.

Restrictions still apply - Please do not come to surgery.  For telephone appointments and queries please ring 0161 214 8710.

Covid-19 Shielding Letters

This is not something your GP's can deal with and have been sent out by the government. We cannot provide patients with a letter and cannot deal with individual requests for this.  Patients who have been identified as having an increased risk and should be particularly stringent in following social distancing measures are as follows:

  • Aged 70 or older regardless of other medical condition.
  • Under 70 with an underlying health condition (listed below):
  • Chronic long term respiratory diseases, such as asthma, COPD, emphysema and bronchitis.
  • Chronic heart disease such as heart failure.
  • Chronic kidney disease.
  • Chronic liver disease, such as hepatitis.
  • Chronic neurological conditions, such as Parkinson's Disease, Motor Neurone Disease, Multiple Sclerosis, a learning disability or Cerebral Palsy.
  • Diabetes.
  • Problems with your spleen - for example, sickle cell disease or is you have had your spleen removed.
  • A weakened immune system as the result of conditions such as HIV and AIDS, or medicines such as steroid tablets or chemotherapy.
  • Being seriously overweight with a BMI of 40 or above.
  • Those who are pregnant.

For Sick Notes relating to Covid-19:  Please go to the NHS111 website to download an isolation note.  GP's will not be issuing sick notes for Covid-19.

We have now locked our front doors.  This is due to the high number of patients still coming into surgery and not following current guidelines.  Please read the advice below for further information.

Due to the current COVID-19 crisis and unprecedented demands on General Practice, GP’s are having to change the way they work and patients are now being managed over the telephone.

Non-urgent work is being halted or postponed until it is deemed safer to do so.

 

Therefore we are unable to offer any routine appointments at this time. If you have

a face to face pre-booked appointment DO NOT ATTEND THE SURGERY,

you will be contacted by a clinician and triaged.

 

From now all appointments will be booked as telephone consultations

. Please refrain from entering the surgery unless you have been triaged by our clinical team.

 

Patients who do not use electronic prescribing are asked to go to your local pharmacy

and nominate them to receive your electronic prescription.

 

Please be patient with our staff at this challenging time as they are following clinical guidelines.

Please follow the current guidelines and avoid coming into practice if you have a new onset continuous cough or a high temperature.  This is for the safety of other patients and our staff.

 

 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Summary Care Recordsummary care record

There is a new Central NHS Computer System called the Summary Care Record (SCR). The Summary Care Record is meant to help emergency doctors and nurses help you when you contact them when the surgery is closed. Initially, it will contain just your medications and allergies.

Later on as the central NHS computer system develops, (known as the ‘Summary Care Record’ – SCR), other staff who work in the NHS will be able to access it along with information from hospitals, out of hours services, and specialists letters that may be added as well.

Your information will be extracted from practices such as ours and held on central NHS databases.

As with all new systems there are pros and cons to think about. When you speak to an emergency doctor you might overlook something that is important and if they have access to your medical record it might avoid mistakes or problems, although even then, you should be asked to give your consent each time a member of NHS Staff wishes to access your record, unless you are medically unable to do so.

On the other hand, you may have strong views about sharing your personal information and wish to keep your information at the level of this practice. Connecting for Health (CfH), the government agency responsible for the Summary Care Record have agreed with doctors’ leaders that new patients registering with this practice should be able to decide whether or not their information is uploaded to the Central NHS Computer System.

For existing patients it is different in that it is assumed that you want your record uploaded to the Central NHS Computer System unless you actively opt out.

For further information visit the Connecting for Health Website

If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery.

Subscribe to the newsletterDownload the opt out form >>>>

Confidentiality Statement

Home Visiting Policy

 

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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